Automated review monitoring: set it up in one sentence
Sayantan Ghosh, Tech Lead, Synup

Hi, I am Sayantan and I work with the engineering team here at Synup. And today I'm going to be demoing a new feature called Sweeps that we introduced in Sydekick. Agencies spend a lot of time every week checking the same details for every client over and over again, be it some bad reviews or some listing updates or whatnot.

Sweeps let Sydekick do that without the hassle of coming back to it over and over again. I'll start off by creating a new sweep. Let's say every Monday to Friday at 9 AM I want to fetch the Google reviews under 4 stars for one of my clients. This is how I will do it.

I will write a simple sentence just like this and I will ask Sydekick to do the same. Then we just wait. Sydekick will suggest us that we need a sweep for this or if you want you can just skip that and just do a normal conversation. As you can see, Sydekick proposed that we can create a sweep out of this.

We will see a proposal card somewhat like this and it will show on top as well. We can see all our sweeps on the left hand pane above all our conversations over here in Sydekick. In this particular proposal card, we have an option to save the sweep or we can change it, or we can just simply go ahead and ignore it altogether.

In the particular proposal card, we get things like what schedule it is going to run, it is going to tell you the time zone, it is going to tell you the scope at which it is running, it is going to tell you the source that it is fetching and it will tell you the exact next run.

In this particular case I will just go ahead and save the sweep. After saving it, it tells us that do we need to run a first check now or we also have an option to change it. Let's run the first check. We get a confirmation banner over here that we have submitted it.

We also see a status chip of running on top over here. If we click on that particular line, we will open a detailed view of that particular sweep where we can see an option to pause it or we can edit it and we can also see the live updates that it is happening right now.

We can also see what kind of credits it is going to use every month. If we come back to the main chat screen, we will see that the result of the sweep has arrived. Since there were no reviews during this time frame, it said nothing new as all the reviews were fetched for this location.

If we click on the All sweeps chip over here, we will see all the sweeps that we have created. We can edit it, we can resume it, we can open the conversation that created it, and we can check the details and history, and we can obviously stop or run it now. One more interesting thing that we can do over here is that we can edit the sweep while we are doing a chat.

We don't actually have to do all these button clicks and go to the different pages. Let's say I want to change the time of the sweep from 9 AM to 10 AM. This is exactly how I will do it. As you can see that it is now proposing that the sweep will be changed to 10 AM.

We are going to save this sweep and it got successfully saved. If we go to the detailed view, we will now see that the sweep will start at 10 AM every weekday. So, with sweeps, we are basically describing the whole thing in a conversation. We are seeing the live proposal, we are seeing how much credits it will utilize, and we can simply run it in the conversation and we can edit the same as well.

This was all about Sweeps. Thank you for watching.