Attract More Buyers
Create more buzz and get more people interested in your brand by adding more positive reviews
Get more feedback
Send out feedback/review invites to your customers using emails and SMSs with personalized templates
Manage your reputation
Manage your entire review management under one tab in Synup’s review management dashboard
Improve customer trust
Build lasting relationships with your customers with a personalized review generation process
Generate Feedback Emails to Build Positive Reviews for Your Business
Collect your customers’ contact information and generate positive reviews using Synup’s review generation feature. Send out feedback emails to your customers with a star rating. Encourage your happy customers to leave you business reviews on the sites that are important to you. Redeem your business to your unhappy customers.
With Synup, not only will you build positive reviews, but you also have the option of regulating negative business reviews as well. You can even send out email review invites or SMS review invites with a link to the sites you want to build reviews on.
Frequently Asked Questions
The most common way in which you can get more reviews for your business is by simply asking customers to check your Google or Yelp profile out online. You can also use visual cues like stickers in your store or restaurant to nudge them towards leaving you a review.
However, the ideal way for your brand to do this at scale is by building review generation campaigns on SMS or email that will urge your customers to leave you a review on your business profiles. Synup's reputation management suite allows you to do this and more, all from one dashboard.
Straight off the bat, having a lot of reviews on your digital profiles makes your brand seem more credible than ones without any customer reviews. Beyond that, having a good number of positive reviews on your business profile increases your overall star rating, another factor that helps customers recognize you as a trustworthy and reputed business in your town or city.
Your customers’ reviews are only a representation of their experience with your business. While you should proactively work on wow-ing your customers at every turn when they visit your business, remember that some things are not in your control. The smallest of things might irk your customer or push them towards writing a negative review on your business profile.
If this happens, worry not. Put yourself in the shoes of your customer and try to see where they are coming from. If it was genuinely a mistake from your side, apologize to them and let them know that you’re very sorry for what happened. If not, try to address their concern, or just move on. In the long run, if you consistently deliver great customer experiences, your positive reviews will far outweigh the negative reviews you get, and your overall star rating will remain largely unaffected.