Respond to Customer Reviews -

Respond to Customer Reviews

Build a relationship with the customers that review your business on your digital profiles

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Respond Instantly

Reply to customer reviews from different websites instantly using Synup

Start Conversations

Talk to your customers directly by responding to their reviews on your digital profiles

Resolve Queries

Tend to customer requests and address their concerns quickly and efficiently

Garner Promoters

Make happy customers visit you again and turn them into promoters for your brand

Step 1: Monitor your brand reputation at scale

Your customers are reviewing and interacting with your business profiles on different sources everyday. Synup’s reputation management suite helps you monitor, manage, analyze, and respond to reviews with ease.

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Review your brand reputation now

Are you aware of what your brand’s online reputation looks like when customers search for your business? Find out now.

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Step 2: Standardize communication with Review response templates

Use review response templates for quick responses and standardize the way you communicate effectively with your customers while retaining the tone and voice of your brand across responses.

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Step 3: Personalize your response at scale with Wildcards

Wildcards allows you to use pre-formatted content (details like customer name, business location name, review sites, and more) into your message responses for customized replies.

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Step 4: Manage your brand reputation at scale

Your customers are reviewing and interacting with your business profiles on different sources everyday. Synup’s reputation management suite helps you monitor, manage, analyze, and respond to reviews with ease.

Read more

Frequently Asked Questions

Your customers’ reviews are a reflection of how they feel about your brand, their opinions of your products/services, and the experience they had when they interacted with you or your business. While reviews are a great way to understand how customers feel about your brand, they also present an opportunity to thank them (or apologize to them, if they disliked their experience with you).

While it comes to review responses, it’s best if you remain impartial to one type of reviews. Responding to a negative review gives you an opportunity to mend a mistake or address the concern of a customer. Negative reviews can be a great way to get constructive criticism about your brand, and responding to them shows people that you’re making an effort to repair the relationship with your customer.

However, responding to positive reviews can boosts your chances of getting them to visit your business again and building a personal relationship with them.

In short, you should absolutely respond to both positive and negative reviews of your business on online profile and review sites.

We all know that responding to reviews can be time-consuming and painstaking. There are a few ways using which you can respond to reviews quickly:

  • Setting up canned responses using a review monitoring and automation software

  • Using and repurposing review response templates to respond to customer reviews