MCPMCP Tools/Social Inbox/set_inbox_item_status

set_inbox_item_status

Writeinbox:write

Resolve or reopen a Social Inbox comment, DM or mention (status resolved | open). Already in that state answers { changed: false } — safe to repeat. A customer's new reply reopens a resolved DM on its own.

Parameters

kind"comment" | "message" | "mention"required

comment | message (DM) | mention

idstringrequired

Item id (from list_inbox_items)

status"open" | "resolved"required

open | resolved

Example request

{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "set_inbox_item_status",
    "arguments": {
      "kind": "comment",
      "id": "string",
      "status": "open"
    }
  }
}

Example response

{
  "jsonrpc": "2.0",
  "id": 1,
  "result": {
    "content": [
      {
        "type": "text",
        "text": "..."
      }
    ]
  }
}

Response shape shown for illustration — the actual content depends on the tool and your data.