With the advent of local listings and data aggregation apps, people are finding it increasingly convenient to just look up a service or a store online. This also helps them in calling up a business to resolve any queries that they might have. However, growing trends show that 90% percent of people globally would prefer messaging over phone calls to contact a business.
In order to facilitate this, Google has started adding a chat option to its business pages. This way, potential clients can text their queries or feedback, allowing businesses to be able to respond later even if they’re unavailable to answer a call.
Let’s take a look at how you can add this feature to your business’ Google account.