Synup Privacy Policy

Synup is committed to protecting your privacy. This privacy policy applies to those who visit synup.com as well as customers, excluding end users of our billing and subscription platform which is owned and operated by Synup (“We”, “Us” or “Our”). This privacy policy describes how Synup collects, uses and shares the personal information you provide to us in accordance with this privacy notice and in compliance with the relevant data protection regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

We may provide additional information about our privacy practices at other points, for example, when we ask you to provide personal information in connection with a particular service, and where this will help us provide more relevant and timely information.

We reserve the right to make changes to our practices and this Privacy Policy at any time. If we change the way we handle your personal information, we will update this Privacy Policy and notify you as appropriate.

Synup Corporation’s registered office is at 175 Varick St, New York, NY 10014, USA and we are a company registered in US under corporate identification number 46-4123495. We act as the data controller when processing your data.

Information That We Collect

Synup Corporation processes your personal information (information that specifically identifies an individual or that is linked to information that identifies a specific individual) to meet our legal, statutory and contractual obligations and to provide you with our products and services. We don’t collect any personal social media profiles. We are not not responsible if any of the personal social media profiles provided to us.

When you register for an account on our site and/or purchase a product or service from us, we collect information that allows us to identify you, such as

  • First Name
  • Last Name
  • Email
  • Phone Number
  • Organization Address
  • Billing Address
  • Internet Protocol (IP) addresses
  • Shipping Address
  • Locale
  • Credit card number

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, Use Live Chat, Open a Support Ticket, apply to Career at Synup for an open position by populating the application form or enter information on our site.

We collect information in the below ways:

  • Register on our site
  • Place an order
  • Subscribe to our newsletter
  • Live Chat
  • Open support request
  • Online Forms
  • Marketing Emails
  • Information from other sources (We may obtain information, including Personal Data, from third parties and sources other than the Service, such as our partners, mutual connections, advertisers, credit rating agencies, and Integrated Services. If we combine or associate information from other sources with Personal Data that we collect through the Service, we will treat the combined information as Personal Data in accordance with this Policy

How We Use Your Personal Data

We only process the personal data of our users if this is necessary to provide them with access to our content and services. The personal data of our users are processed regularly only once the user has given consent. An exception applies in cases in which it is not possible to obtain consent in advance for practical reasons and data processing is permitted by law.The purposes and reasons for processing your personal data are detailed below:

  • collect your personal data in the performance of a contract or to provide a service. We use the information to operate, maintain, enhance and provide all features of the Service, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the Service. We process personal data collected in performance of a contract solely in accordance with the directions provided by the contract.
  • We will occasionally send you marketing information like updates on promotions and events relating to products and services offered by us where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.
  • We may use your email address or other information to contact you for administrative purposes such as customer service, to address intellectual property infringement, right of privacy violations or defamation issues related to personal data posted on the Service
  • We use the information to understand and analyze the usage trends and preferences of our users, to improve the Service, and to develop new products, services, feature, and functionality


    Collection of Information: We may collect personally identifiable information (PII) from business leads who visit our website or app, including but not limited to their name, address, phone number, business name, and number of employees.
    Use of Information: The collected PII may be to select partners who provide similar services. We may also use the information to communicate with leads regarding our services and for internal record-keeping purposes.
    Sharing of Information: We may share the collected PII with marketing agencies for the purpose of lead conversion. It is understood that partners will also be bound by their own privacy policies and legal obligations.
    Data Security: We take reasonable measures to protect the security of the collected PII and maintain data accuracy. However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure.
    Compliance with Laws: We will comply with all applicable laws and regulations regarding the collection, use, and disclosure of PII.
    Limitation of Liability: We shall not be liable for any damages or losses incurred by you arising out of the actions or communications of marketing agencies or any inaccuracies or incompleteness of the provided information.Modification of Agreement: We reserve the right to modify these terms and conditions upon notice to you. Continued use of our website or app after any such modifications shall constitute your consent to the updated terms and conditions.

Your Rights

You have the right to access any personal information that Synup Corporation processes about you and to request information about:

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure. Requests to access, change, or remove your information will be handled within thirty (30) days

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

  • A. Unrestricted information

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  • B. Service Providers

    We work with third party service providers who provide website, application development, hosting, maintenance, and other services for us. These third parties may have access to, or process Personal Data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.

  • D. Third Party Advertisers

    Synup does not provide any personally identifiable information to these third-party ad servers or ad networks without your consent. However, please note that if an advertiser asks Synup to show an advertisement to a certain audience and you respond to that advertisement, the advertiser or ad server may conclude that you fit the description of the audience they are trying to reach. The Synup Privacy Policy does not apply to, and we cannot control the activities of, third-party advertisers. Please consult the respective privacy policies of such advertisers for more information.

  • E. Legal Obligations

    We may also disclose your personal information as required by law, such as to comply with a subpoena or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If Synup is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure. Requests to access, change, or remove your information will be handled within thirty (30) days

Safeguarding Measures

Synup Corporation takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:

  • Encryption of data during transit (HTTPS)
  • Encryption of data at rest
  • Restricted access to only authorized personnel through authentication and password mechanisms
  • Implementation of anti-malware software
  • Credit card number

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal Data has been compromised, please contact us as set forth in the “How to Contact Us” section.

If we learn of a security systems breach, we will inform you of the occurrence of the breach in accordance with applicable law.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to Synup Corporation, however, as this information is required for us to provide you with our services, we will not be able to offer some/all our services without it.

Legitimate Interests

As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.

We use the legitimate interests’ legal basis for processing direct marketing emailers / phone calls and have identified that our interests are to provide you with high quality, best in industry, performance support system to ease and improve user onboarding, support and training

Minors and Children’s Privacy

Protecting the privacy of young children is especially important. Our Service is not directed to children under the age of 16, and we do not knowingly collect Personal Data from children under the age of 16 without obtaining parental consent. If you are under 16 years of age, then please do not use or access the Service at any time or in any manner. If we learn that Personal Data has been collected on the Service from persons under 16 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 16 years of age has obtained an Account on the Service, then you may alert us at privacy@synup.com and request that we delete that child’s Personal Data from our systems.

How Long We Keep Your Data

Synup Corporation only ever retains personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements) and we have strict review and retention policies in place to meet these obligations. Where you have consented to us using your details fr direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Data Portability

Upon request, we will endeavour to provide you with a complete copy of your personal data held or processed by us in a structured, commonly accepted, and machine-readable format. We have provided this as a part of service to download required data whenever needed by the customer themselves.

We will also send you service related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.

Marketing

CONSENT

Occasionally, Synup Corporation would like to contact you with the marketing materials / offers relating to our services that we provide. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by contacting Synup Corporation directly.

LEGITMIATE INTERESTS

Synup Corporation will occasionally send you marketing material / offers related to our services by email and tele-conversation that have been identified as being beneficial to our customers and in our interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time. Personally identifiable information collected / stored under this legitimate interests’ basis is protected by the same security measures listed in the ‘Safeguarding Measures’ section above.

If you would prefer not to receive above-mentioned marketing and offers, please contact Synup Corporation directly.

Synup Review Generation SMS Terms and Conditions

Message and data rates may apply. For help, reply HELP. To opt out, reply STOP. Carriers are not liable for delayed or undelivered messages.
Synup Privacy Policy
Synup respects your privacy. We will not share or use your mobile number for any other purpose. We will only use information you provide to transmit your text message. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information in connection with the Service, you agree to provide accurate, complete and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If we, in our sole discretion, believe that any such information is untrue, inaccurate or incomplete, we may refuse you access to the Service and pursue any appropriate legal remedies.

How to Contact Us

Synup Corporation only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with our Data Protection Officer at privacy@synup.com.

Individuals and the data protection supervisory authorities in the EU/EEA and individuals and the data protection supervisory authority (“ICO”) in the UK may also contact our data protection representatives according to Article 27 GDPR: EU: DP-Dock GmbH, Attn.: Synup Corp., Ballindamm 39, 20095 Hamburg, Germany UK: DP Data Protection Services UK Ltd., Attn.: Synup Corp., 16 Great Queen Street, Covent Garden, London, WC2B 5AH, United Kingdom www.dp-dock.com synup@gdpr-rep.com