Synup Privacy Policy


Synup is committed to protecting your privacy. This privacy policy applies to those who visit synup.com as well as customers, excluding end users of our billing and subscription platform which is owned and operated by Synup (“We”, “Us” or “Our”). This privacy policy describes how Synup collects, uses and shares the personal information you provide to us in accordance with this privacy notice and in compliance with the relevant data protection regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

We may provide additional information about our privacy practices at other points, for example, when we ask you to provide personal information in connection with a particular service, and where this will help us provide more relevant and timely information.

We reserve the right to make changes to our practices and this Privacy Policy at any time. If we change the way we handle your personal information, we will update this Privacy Policy and notify you as appropriate.

Synup Corporation’s registered office is at 175 Varick St, New York, NY 10014, USA and we are a company registered in US under corporate identification number 46-4123495. We act as the data controller when processing your data.

Information That We Collect

Synup Corporation processes your personal information (information that specifically identifies an individual or that is linked to information that identifies a specific individual) to meet our legal, statutory and contractual obligations and to provide you with our products and services. We don’t collect any personal social media profiles. We are not not responsible if any of the personal social media profiles provided to us.

When you register for an account on our site and/or purchase a product or service from us, we collect information that allows us to identify you, such as
  • First Name
  • Last Name
  • Email
  • Phone Number
  • Organization Address
  • Billing Address
  • Internet Protocol (IP) addresses
  • Shipping Address
  • Locale
  • Credit card number

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, Use Live Chat, Open a Support Ticket, apply to Career at Synup for an open position by populating the application form or enter information on our site.

We collect information in the below ways:

  • Register on our site
  • Place an order
  • Subscribe to our newsletter
  • Live Chat
  • Open support request
  • Online Forms
  • Marketing Emails
  • Information from other sources (We may obtain information, including Personal Data, from third parties and sources other than the Service, such as our partners, mutual connections, advertisers, credit rating agencies, and Integrated Services. If we combine or associate information from other sources with Personal Data that we collect through the Service, we will treat the combined information as Personal Data in accordance with this Policy

How We Use Your Personal Data

We only process the personal data of our users if this is necessary to provide them with access to our content and services. The personal data of our users are processed regularly only once the user has given consent. An exception applies in cases in which it is not possible to obtain consent in advance for practical reasons and data processing is permitted by law.The purposes and reasons for processing your personal data are detailed below:

  • collect your personal data in the performance of a contract or to provide a service. We use the information to operate, maintain, enhance and provide all features of the Service, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the Service. We process personal data collected in performance of a contract solely in accordance with the directions provided by the contract.
  • We will occasionally send you marketing information like updates on promotions and events relating to products and services offered by us where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.
  • We may use your email address or other information to contact you for administrative purposes such as customer service, to address intellectual property infringement, right of privacy violations or defamation issues related to personal data posted on the Service
  • We use the information to understand and analyze the usage trends and preferences of our users, to improve the Service, and to develop new products, services, feature, and functionality


Your Rights

You have the right to access any personal information that Synup Corporation processes about you and to request information about:
  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure. Requests to access, change, or remove your information will be handled within thirty (30) days


Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.
  • A. Unrestricted information
    Any information that you voluntarily choose to include in a Public Area of the Service, such as a public profile page, will be available to any Visitor or User who has access to that content.
  • B. Service Providers
    We work with third party service providers who provide website, application development, hosting, maintenance, and other services for us. These third parties may have access to, or process Personal Data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.
  • C. Single sign-on
    You can log in to our websites using sign-in services such as company website login. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address. Our services give you the option to post information about any job requirement on social websites such as Facebook, Twitter and LinkedIn share and to share information with others within your network.
  • D. Third Party Advertisers Synup does not provide any personally identifiable information to these third-party ad servers or ad networks without your consent. However, please note that if an advertiser asks Synup to show an advertisement to a certain audience and you respond to that advertisement, the advertiser or ad server may conclude that you fit the description of the audience they are trying to reach. The Synup Privacy Policy does not apply to, and we cannot control the activities of, third-party advertisers. Please consult the respective privacy policies of such advertisers for more information.
  • E. Legal Obligations We may also disclose your personal information as required by law, such as to comply with a subpoena or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If Synup is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.


Safeguarding Measures

Synup Corporation takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:
  • Encryption of data during transit (HTTPS)
  • Encryption of data at rest
  • Restricted access to only authorized personnel through authentication and password mechanisms
  • Implementation of anti-malware software
  • Network protection through firewalls

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal Data has been compromised, please contact us as set forth in the “How to Contact Us” section.

If we learn of a security systems breach, we will inform you of the occurrence of the breach in accordance with applicable law.


Consequences of Not Providing Your Data

You are not obligated to provide your personal information to Synup Corporation, however, as this information is required for us to provide you with our services, we will not be able to offer some/all our services without it.


Legitimate Interests

As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.

We use the legitimate interests’ legal basis for processing direct marketing emailers / phone calls and have identified that our interests are to provide you with high quality, best in industry, performance support system to ease and improve user onboarding, support and training


Cookie Notice

A ‘cookie’ is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as visited pages or logging in options.

Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimize user experience and for features and services to function properly. We use automatically collected information and other information collected through our website through cookies and similar technologies to: (i) personalize our service, such as remembering your information so that you will not have to re-enter it during a visit or on subsequent visits; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of Service and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on the Service.

These cookies do not collect personal information about you. A persistent cookie remains on your hard drive after you close your browser so that it can be used by your browser on subsequent visits to the Service. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.

Type Description Manage Settings
Required/Technical Cookies Synup creates cookies for you under the Required/Technical category that help you access all parts of the website. These are essential cookies that help us serve you better and enable you to make use of services and functionality from Synup. In the event you choose to share your information with Synup, the information gets stored in cookies. This is stored in an encrypted format and is placed in your browser the next time you visit Synup's website or its properties. It enables Synup to customize your experience and process your requests. Required cookies are essential. These are needed to enable Synup to provide you with the overall experience of the website. As a user, you shouldn’t opt out of this.
Functionality Cookies Functionality cookies store information shared by you in an ecrypted format. These are used by Synup when you choose to visit the website or login next. It enables Synup to provide you with a customized experience by remembering the changes you made the last time around. It could include font size, language, or any other changes on web pages. It also enables Synup remember the usernames you used to login with and make your session easier in the future. mYou can opt out of these cookies through your browser settings. To learn more, visit this page(https://www.aboutcookies.org/). Please note that opting out might affect the functionality on Synup's website and related
Advertising Cookies Synup partners with third party platforms to deliver adverts or display any form of advertising material. In order to do so efficiently, cookies are used. Advertising cookies store encrypted information about your interests, behaviour, online navigation, etc. These third party platforms follow your activity on other websites and devices as well. Information stored in these cookies is used to deliver advertisements to you that best suit your liking. Doing this, also helps Synup track performance of marketing campaigns and optimize them. You can opt out of these cookies through your browser settings. To learn more, visit this page(https://www.aboutcookies.org/). Please note that opting out might affect the functionality on Synup's website and related properties.
Analytics Cookies Analytics cookies are responsible for collecting holistic information about visitors to the website. The behaviour, interaction, and vivist patten is stored. This information is not used for advertising purposes, but rather to improve on the website experience. You can opt out of these cookies through your browser settings. To learn more, visit this page(https://www.aboutcookies.org/). Please note that opting out might affect the functionality on Synup's website and related properties.
Tools Cookies Synup makes use of multiple tools to provide you with services and functionality on the website. Each of these tools store data like session durations, interactions, feedback, registration status, navigation pattern, and more. The data stored is in analyzed by Synup and used to optimize the experience you get when on the website. You can opt out of these cookies through your browser settings. To learn more, visit this page(https://www.aboutcookies.org/). Please note that opting out might affect the functionality on Synup's website and related properties.
Social Cookies Some of the pages on Synup's website may have cookies linking back to social media applications like Facebook, Twitter, LinkedIn, etc. These are used to help you share Synup's content with ease. These third party social media platforms may add their own cookies on your device. Synup does not control these cookies. In order to opt out, you will need to check the respective social media provider's cookie policy.

You can opt out of these cookies through your browser settings. To learn more, visit this page(https://www.aboutcookies.org/). Please note that opting out might affect the functionality on Synup's website and related properties.

Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services.


Minors and Children’s Privacy

Protecting the privacy of young children is especially important. Our Service is not directed to children under the age of 16, and we do not knowingly collect Personal Data from children under the age of 16 without obtaining parental consent. If you are under 16 years of age, then please do not use or access the Service at any time or in any manner. If we learn that Personal Data has been collected on the Service from persons under 16 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 16 years of age has obtained an Account on the Service, then you may alert us at privacy@synup.com and request that we delete that child’s Personal Data from our systems.


How Long We Keep Your Data

Synup Corporation only ever retains personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements) and we have strict review and retention policies in place to meet these obligations. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.


Data Portability

Upon request, we will endeavour to provide you with a complete copy of your personal data held or processed by us in a structured, commonly accepted, and machine-readable format. We have provided this as a part of service to download required data whenever needed by the customer themselves.

We will also send you service related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.


Marketing

CONSENT
Occasionally, Synup Corporation would like to contact you with the marketing materials / offers relating to our services that we provide. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by contacting Synup Corporation directly.

LEGITMIATE INTERESTS
Synup Corporation will occasionally send you marketing material / offers related to our services by email and tele-conversation that have been identified as being beneficial to our customers and in our interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time. Personally identifiable information collected / stored under this legitimate interests’ basis is protected by the same security measures listed in the ‘Safeguarding Measures’ section above.

If you would prefer not to receive above-mentioned marketing and offers, please contact Synup Corporation directly.


How to Contact Us

Synup Corporation only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with our Data Protection Officer at privacy@synup.com.