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Zoek Needed Personalized Support and an Easily Accessible Platform for Their Clients
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62%
Call requests are up
152%
Direction requests are up
73%
Websites visits are up
The Challenge
No dedicated support from existing provider and frustrated clients
Zoek is a full-suite marketing agency that helps growing businesses with SEO, paid ads, website design, and everything that they need to take their business online. Zoek came to Synup with a unique challenge – When they first started offering local SEO services such as directory listings, they ended up signing with a behemoth local SEO management platform with massive operations. Result? Getting any help from the provider was too difficult. Zoek’s clients were beyond frustrated, and it affected business.
So, Zoek decided to switch. When looking for a new software, they wanted to work with a team that offered proactive and personalized support. For a growing agency like Zoek, working with people who genuinely cared about their business and showed up at the right time was critical. And that’s how they found Synup after after careful thought.
No dedicated support from existing provider and frustrated clients
Zoek is a full-suite marketing agency that helps growing businesses with SEO, paid ads, website design, and everything that they need to take their business online. Zoek came to Synup with a unique challenge – When they first started offering local SEO services such as directory listings, they ended up signing with a behemoth local SEO management platform with massive operations. Result? Getting any help from the provider was too difficult. Zoek’s clients were beyond frustrated, and it affected business.
So, Zoek decided to switch. When looking for a new software, they wanted to work with a team that offered proactive and personalized support. For a growing agency like Zoek, working with people who genuinely cared about their business and showed up at the right time was critical. And that’s how they found Synup after after careful thought.
“We went through a ton of directory listing companies and really did our due diligence because we didn’t want to have to switch again.”, said Kristen Dillon, VP of Operations at Zoek. “What set Synup apart from all other placed we looked is their dedication to their customers and their clients. It feels like a relationship, they’re really there to help you.”
The Solution
We rolled our sleeves up for Zoek like it was our own business
Synup helped Zoek set up a complete whitelabel solution that can be easily accessed by all their clients with proactive support. “We got a dedicated account manager. Even the VP of Customer Success met and reached out to me several times. Again, we are not just paying them for a service. We are actually collaborating with them.”, adds Kristen.
Zoek’s clients access all of Synup’s capabilities in a single platform. They can:
- Automatically deploy all directory listings
- Change or update any information about their business
- Monitor their reviews and get insights on what people are saying
- Generate more reviews for their business
“So they (Zoek’s clients) don’t have to worry about logging into 70 different places to change things. If they’re closed for holiday, they can announce it through the platform. It’s really just that convenient for them.”
We rolled our sleeves up for Zoek like it was our own business
Synup helped Zoek set up a complete whitelabel solution that can be easily accessed by all their clients with proactive support. “We got a dedicated account manager. Even the VP of Customer Success met and reached out to me several times. Again, we are not just paying them for a service. We are actually collaborating with them.”, adds Kristen.
Zoek’s clients access all of Synup’s capabilities in a single platform. They can:
- Automatically deploy all directory listings
- Change or update any information about their business
- Monitor their reviews and get insights on what people are saying
- Generate more reviews for their business
“So they (Zoek’s clients) don’t have to worry about logging into 70 different places to change things. If they’re closed for holiday, they can announce it through the platform. It’s really just that convenient for them.”
The Difference
Massive growth powered by seamless support from Synup
Synup’s capabilities helped Zoek drive better results for their clients and also convey the value of their services through an intuitive dashboard. Our support team made sure we were available for them and their clients whenever they needed something tailored to their local search needs.
- 62% increase in call requests
- 152% increase in direction requests
- 73% increase in website visits
“That’s massive for our clients. And that’s something we get to take to them and show them through the dashboard”, adds Kristen. “The ease of it is incredible. You know you’re partnered with them. You’re not just paying for a service.”
Massive growth powered by seamless support from Synup
Synup’s capabilities helped Zoek drive better results for their clients and also convey the value of their services through an intuitive dashboard. Our support team made sure we were available for them and their clients whenever they needed something tailored to their local search needs.
- 62% increase in call requests
- 152% increase in direction requests
- 73% increase in website visits
“That’s massive for our clients. And that’s something we get to take to them and show them through the dashboard”, adds Kristen. “The ease of it is incredible. You know you’re partnered with them. You’re not just paying for a service.”
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