Negative reviews can be a big pain for businesses. Not responding to negative reviews is seen in bad light and the only way to offset the damage is to respond to the reviews and bring forward your perspective while appeasing the reviewer in the best possible way. You may not have time to craft the best responses, so we've done it for you. Inside you'll find several common review responses to negative reviews, remember to use them smartly and modify them according to your current scenario and add appropriate names, salutations
We want to sincerely apologize for your negative experience in our [store/office/other]. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call on [phone number]. You can also email us at [email id] and we will get back to you promptly. We look forward to hearing from you and earning you back your business.
Dear [Name], we want to extend our sincerest apologies corcerning all the issues that you have faced. We pride ourseleves in maintaining the highest quality standards for our customers. So, we hope you will give us and opportunity to discuss this futher with you.You can reach out to us on [phone number] or you can email us on [email id]. [name], our [position] will be taking care of you personally, his/her extn no is [extn]. He should be reaching out to you shortly and we hope to find a solution than makes you smile.
We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourseleves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our GM, Mr. Jack Stoke will be reaching out to you personally. We hope to resolve this to your benefit and earn you back as a customer.
Hi [Name], we are devastated to hear you had such a bad experience with us.We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. So, if you'd like, you could call us on [phone number] or reach out to us via twitter dm, facebook or even email us directly at email@example.com. We'd like to discuss the matter further with you and see how we can make things good. If you give us the chance, we will definitely win you back.
I'm [Name], I'm the manager/owner at here. We try to maintain the highest standards of service, but clearly thats not what happened here. I am terribly sorry to hear about your experience yesterday. Unfortunately, I was not in at the time. Please give me a call at [phone number] at your convinience.-I'd like to find out what I can do to win back your business.
We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better.
Positive reviews always bring a smile to our face and while it may not be as important to respond to them, responding to them can actually reap great dividends. While responding to positive reviews, you can promote other products/services to the customer, you can also ask them to suggest your products to others. It's all about asking nicely! Inside you'll find several common review responses to positive reviews, using these right you can appease your happy customers ever further and build your brand online.
Thanks for leaving us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words.
Hi [name of reviewer],
Thanks for taking the time to shae your prestiged opinion on [company] with other [community members/yelpers]We take pride in giving outstanding service every customers and we're overjoyed to recieve your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.
Thank you for leaving such a nice review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance andwe will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words.
Thank you for taking the time to leave us such a beautiful review. While [review website] places stars next to our business, you [name of reviewer] are our real star. Most people don't bother to leave reviews about positive experiences unincentivezed, and that's what makes you the star. It's only when we recieve such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again.
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
Hi [name of reviewer],
Thank You for giving us a shot, and even more for leaving us this review. Being a small company, most of our customers are referred to us by existing customers.Like you, all our other customers too loved using [product/company name]. We are also bringing out ""feature x and y"" in the upcoming months. Here's hoping that you will remain a loyal customer- a 20% discount has been sent to your email. Do reach out to us for any suggestions or queries. We are available on [phone number] and [email id].