Top 24 Birdeye Alternatives/Competitors

Synup helps businesses engage with their customers online, and respond to their experiences, reviews, and feedback to enhance their business perception. Since managing reviews single-handedly becomes difficult and can cost a lot of time, automating it becomes essential. Therefore, Synup helps consolidate these reviews from various websites, making it easier for you to engage with their customers at scale and build a better relationship with them. 

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What does Synup offer? 

✅You can monitor your review responses across various platforms such as Google, Facebook, and Yellow Pages and respond to them through a single dashboard

✅With Intelligent Natural Language Processing, you can quickly understand the customer sentiment and understand what they want from your business. 

✅Gather feedback directly from customers to understand your shortcomings via emails and SMS

✅Get access to templatised review templates to acquire new reviews from your customers

✅Synup Smart Response System automatically responds to reviews based on customer sentiment, star rating, location, or keywords. 

✅Synup’s support team is here for you every step of the way. Whether you need help setting up your platform or making the most of its features, we've got you covered. Our team isn't just experts in platform-related stuff, they also know a thing or two about local search and marketing. So, you can count on us to help you drive real results for your clients.

✅With Synup, agencies, and resellers can offer top-notch reputation management services to their clients, all under their brand. Synup offers a full-fledged White Label Reputation Management Dashboard, this means you get access to some cool features like review monitoring, managing responses, running review campaigns, and checking out review analytics.

✅If you're all about streamlining your review generation process, Synup has your back. With over 100 integrations with CRMs and your POS system, you can kickstart review generation campaigns automatically whenever you onboard a new customer.

✅Synup's got you covered with detailed reporting and analytics, giving you the lowdown on how your reviews are performing, sentiment analysis, and the impact of your reputation management strategies. If you're an agency or reseller, you can tap into these insights using our white-label dashboard, making it easy to share the scoop with your clients.

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🔎 We Offer Managed Services 

Looking to free up more time to grow your business? Our managed services can lighten your load. With Synup, we've got you covered when it comes to your client's reputation management and local presence. We take care of key marketing tasks for both you and your clients, from managing listings to handling reputation management.

All of this just for 34.99$ Per Month

Yext claims to boost your rankings and customer sentiment with its online reputation management software. One can also generate, manage, and respond to reviews at scale with Yext’s online reputation management tool. It also provides various other add-on features and services that one can use to manage their online presence effectively. 

Features:

➡️Review monitoring from various platforms in real-time

➡️One can respond to reviews directly from the Yext dashboard 

➡️Get templates to send customers to generate more reviews by sending automated review requests

➡️Helps understand the customer sentiment better

➡️Competitor analysis to see and track how your competitors are doing online

➡️Offers in-depth insights to review trends, customer feedback and overall reputation performance

➡️Offers customizations to customize review request templates and review response

➡️Supports multiple integrations with CRM and social media tools

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Benefits 

✅Enables one to view feedback and review from a single centralized dashboard across various review sites. 

✅Helps craft thoughtful and personalized feedback and review messages for customers at scale

✅Has a built-in natural language sentiment tool that helps analyze customer sentiment to help you make informed decisions and understand customers better

✅Helps understand your competitor’s review and track their online presence

✅Offers white labelling solutions 

Cons

❌Is considered to be heavily priced and not very affordable for start-ups and small agencies

❌Customer Support is not very responsive and might take months for someone to actually get their issues solved

Pricing starts at 4$ per week, billed annually

Vendasta's reputation management solution offers comprehensive tools to help businesses monitor, manage, and improve their online reputation. It allows businesses to track customer reviews from various platforms, respond to feedback efficiently, and generate more positive reviews through automated requests. With sentiment analysis and competitor benchmarking features, businesses can gain valuable insights into customer sentiment and stay ahead of the competition. It also offers end-to-end white-label reputation management solutions.

Features

➡️Manage all client reviews in one place for different sites

➡️Helps you easily monitor your reviews, gain insights, and respond through AI tools

➡️Enables you to respond quickly to reviews, request reviews, and increase your chances of getting positive reviews

➡️Helps generate insightful and helpful reports 

Benefits 

✅Offers a white-label reputation management software for resellers and partners 

✅Provides authentic AI-generated responses to analyze review scores and customer sentiment 

✅Smart review requesting helps increase positive reviews and boost local SEO 

✅Can access all the reviews under a single dashboard 

✅Helps you scan the web for all your online mentions 

✅Check what your competitors are up to and track their reputation performance 

✅Priced cheaper than Birdeye

Cons 

❌ Vendasta does go overboard with their pricing, so it might be a little too steep for small businesses and agencies 

❌The platform is glitchy at times and is known to slow down at times 
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Priced at 99$ Per Month 

SOCi is typically a social media management software also offering white label reputation management tool for partners and resellers where one can respond to all the reviews in one go and make informed business decisions via in-built tools that can help track sentiment, monitor shifts over time and analyze local competitors with reputation insights. 

Features

➡️Allows bulk-editing and managing reviews under a single dashboard 

➡️Helps with understanding customer sentiments

➡️Offers deep reputation insights to make data-driven decisions

➡️Helps identify current trends and monitor shifts over time 

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Benefits 

✅SOCi gathers reviews from over 20 online platforms, including popular ones like Google, Facebook, Yelp, and industry-specific review sites.

✅One can make use of GPT-4 to review responses with specific criteria to enhance their engagement with their customers.

✅Integrated White Label reporting functionalities are available for resellers and agency partners, making it easy to track and analyze review performance.

Cons

❌Limited integrations 

❌Is a little clunky to use and can get too technical at times

Offers custom pricing 

BrightLocal is a software platform specializing in providing tools and solutions for local search engine optimization (SEO) and reputation management. Its primary focus is to help multi-location businesses including freelancers, mid-size companies and small businesses improve their online visibility, attract local customers, and manage their online reputation effectively. 

Features

➡️Helps you get more reviews and monitor your reviews 

➡️Helps monitor your reviews on 80+ niche review sites 

➡️Multiple Integrations 

➡️Analyzes customer sentiment

Benefits 

✅Offers the option to respond and review all your reviews under a single dashboard 

✅Provides various templates for you to get reviews and push for positive customer feedback

✅Can send review templates via emails and SMS and monitor how they’re performing

✅Offers great analytics and insights 

Cons

❌Not cost-effective, pricing ends up being on the higher side as a lot of things are done manually
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Pricing starts at 39$ Per Month. Additional costs might be involved.

Survey Sparrow's Review Management Tool is a breeze to use and helps businesses stay on top of customer feedback effortlessly. With its easy-to-understand features, you can keep track of reviews from different platforms, reply to feedback quickly, and see how customers feel about your business. Plus, it gives you insights and reports to help you understand trends over time. 

Features:

➡️Helps you monitor reviews

➡️Helps eliminate unresponsive communication through tailored workflows

➡️Get in-depth reporting analytics and insights

Benefits:

✅SurveySparrow is cheaper than Birdeye

✅Helps you create tickets for every review you receive and assign them to the right people

✅Offers a comprehensive customer management solution through their surveys 

✅Tracks customer sentiment and provides tailored responses

Cons

❌One cannot request reviews from their customers because the feature is still under development

❌Not very cost-effective
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The starting price at 7.17$ Per Month

Podium is like your all-in-one communication hub in the cloud, making it easy for companies to connect with customers via SMS, web chat, and social media. It's super handy for managing your reputation too, allowing businesses to handle all their reviews and feedback right from one convenient dashboard.

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Features:

➡️Enables users to leave reviews easily 

➡️Enables businesses to monitor and manage their reviews across multiple platforms such as Google, Facebook, and Yelp.

Benefits:

✅Integrated smart AI chat options

✅Helps manage text campaigns for better marketing

Cons: 

❌Offers limited features as compared to its competitors 

❌Not very cost-effective for the kind of features it provides

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Priced at 99$ Per Month

DemandHub helps boost customer engagement. It goes way beyond just managing reviews and covers everything from scheduling appointments and sending reminders to conducting surveys, chatting online, and even text marketing. Plus, it helps businesses manage their reputation across multiple locations. 

Features:

➡️Helps automate using various message templates 

➡️Integrates with external tools to automate processes

Benefits: 

✅Great customer service

✅Can review, monitor, and respond to reviews under a single roof

✅Getting reviews is very easy

Cons:

❌Offers limited features as compared to its competitors

❌Limited templates to offer

❌ Copy-pasting texts can be really difficult 

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Offers custom pricing.

NiceJob helps one to get great reviews and encourages more of them. It sends gentle reminders to your customers via email and SMS, making leaving a review a breeze. Plus, it puts you in control of your reputation and boosts your ranking on search engines.

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Features: 

➡️Helps get more reviews 

➡️Integrate your CRM data automatically and manually 

➡️Helps to get reviews a breeze through intuitive Email and SMS campaigns

Benefits: 

✅Prices are relatively lower as compared to Birdeye

✅Does what it claims 

✅You set it once and you forget it, so it’s easy to manage and get your reviews

Cons

❌More features can be added and currently the software offers very limited features 

❌Glitchy at times and might require one to manually do the things

Priced at 75$ Per Month

ReviewTrackers is like your go-to platform for managing your online reputation, with an option for white-label service for resellers. They're experts in reputation management and can assist you with everything from monitoring and responding to customer reviews to making the most of them across various platforms.

Features: 

➡️Provides basic features such as monitoring reviews and helping customers acquiring more reviews. 

➡️Offers various collaboration features

➡️Offers Integrated white-label solutions for partners and resellers 

➡️Is visually appealing

Benefits:

✅Keep an eye on reviews from various platforms all in one spot.

✅Customize your responses with templates tailored to positive or negative feedback.

✅Collaborate with your team on crafting responses.

✅For resellers and agency partners, access tools to track client success and see account behavior visually.

✅Take advantage of custom training and resources to make the most of the platform.

Cons

❌Not very cost-effective for the features it has to offer

❌Might be glitchy at times and one cannot sync reviews properly at times, especially when there are a lot of them, it might be really slow to load and take a long time

Offers custom pricing

GatherUp is a white-label reputation management solution made for online marketing and SEO agencies. It's designed to help agencies manage their clients' online reputations, gather new reviews, and ensure great customer experiences.

Features:

➡️Helps generate AI-powered reports through reputation analytics 

➡️Offers white label solutions 

➡️Has great analytics and insights that help you make informed decisions

Benefits: 

✅Craft personalized responses to your clients' reviews with AI assistance.

✅Generate third-party reviews on Google, Facebook, and other platforms.

✅Run personalized SMS marketing campaigns to target customers who love your clients based on reviews and feedback.

✅Enjoy a white-label platform with customizable branding options.

✅Use the Reputation Scorecard to measure client performance against local competitors.

Cons

❌Pricey and too hard to install. Can be difficult to manage multi-location businesses

❌Offers very limited integrations with limited review sites 

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Pricing starts at 99$ Per Month. Offers custom white labeling prices

Grade.us is the go-to for white-label reputation management solutions, perfect for agencies and independent resellers alike. Their platform covers a wide range of review sites, including niche platforms like Healthgrades, TripAdvisor, Zillow, and Avvo.

Features: 

➡️Offers review monitoring, review marketing, review generation and review reporting features 

➡️Provides a white label reputation management solution thats specifically made for agencies 

Benefits:

✅Totally customizable and works seamlessly on mobile.

✅Use the easy ROI calculator to keep tabs on your margins as a reseller.

✅Get detailed reports and analytics on your clients' review performance, reputation metrics, and the results of your review management efforts.

✅Helpful and supportive customer service

✅Cheaper in comparison to Birdeye

Cons:

❌Analytics and reporting insights are sometimes glitchy and not up to the mark which really affects a lot of decision-making 

❌Offers limited customization for review request campaigns 

❌Not very cost-effective and the features are quite limited

❌White-label services are very restrictive

Pricing starts at 25$ Per Month

Yotpo is an aesthetically pleasing eCommerce retention marketing platform that helps brands build and maintain their relationships with their customers. It also offers various review management features and helps collect, measure, and customize reviews in a much faster and an efficient way. 

Features:

➡️Helps collect detailed reviews by customers through Emails & SMS campaigns 

➡️Understand your customers better by capturing unique customer insights through targeted feedback

➡️Helps customize your review widgets 

➡️Measure and track insights and review your daily analytics 

Benefits

✅Supports Integration with Instagram 

✅Showcase photo and video reviews 

✅Collect smart review prompts

Cons

❌Supports limited integrations with third-party apps

❌Mostly not recommended

❌Slow onboarding processes 

❌Not very cost-effective

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Pricing starts at 79$ Per Month

With Merchynt, you can provide your clients with a complete range of reputation management services, all under your own brand for seamless integration. Their white-label offering covers both listings management and review management, giving you a unified and customizable dashboard.

Features:

➡️Partners can manage clients' business listings across various online directories, search engines, and platforms from a centralized location.

➡️Offers the flexibility to manage listings and reviews and grant clients direct access to a customized portal.

➡️Partners can streamline the review generation process using SMS, QR codes, and email campaigns.

Benefits:

✅Clients can gather more reviews on Google Maps and other popular search platforms.

✅Access to a Partner Hub provides partners with marketing materials, sales scripts, and promotional videos to accelerate sales and promotion efforts.

✅They offer a reseller-focused customer service 

✅Offers a comprehensive suite of resources, especially for marketers 

Cons:

❌Lacks AI-powered automation for managing reviews and crafting responses.

❌Limited analytics and reporting means you won't get genuine insights into the customer experience.

Pricing starts at 60$ Per Month

Olark provides reputation management services through its customizable and feature-rich chatbot features and helps brands and multi-location businesses maintain their online presence. 

Features: 

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➡️Offers live-chat feature to gather feedback from customers in real-time 

➡️Allows you to organize feedback as structured notes and chat transcripts in your CRM to help you make informed decisions and understand your customers better

➡️They help generate insights from these live chats and help you better understand what your customers require from you. 

Benefits: 

✅Offers intuitive chat-bot features 

✅Helpful Customer Service 

✅In-depth surveys after completion of your conversation with the customer 

✅Easy to use interface 

Cons: 

❌ Does not offer review generation or review monitoring services 

❌Is mostly chat-bot based and lacks a lot of features

❌Allows very less integrations as mostly is a chat-bot based reputation management software

Embed My Reviews is a white-label reputation management software that has just been launched and is fairly new to the industry. It offers simplified solutions for online reputation management for your clients and is specifically designed for agencies. 

Features:

➡️Pulls in reviews from top review sites, giving clients the option to handle and reply to reviews all in one spot.

➡️Customize branding with options like logos, favicons, and themes, plus use your own branded domain.

➡️Integrates third-party scripts seamlessly.

Benefits: 

✅Agency-focused and small-knit team 

✅Inter-personal and helpful customer support team

Cons: 

❌Lacks a lot of features 

❌Has a lot more to work on and develop more integrations 

❌Expensive for the features the platform has to offer

Priced at 99$ Per Month

ReviewInc offers white-label reputation management services and is specifically tailor-made for marketing agencies and resellers. It provides you with all the tools you need for review monitoring, generation, and management services to offer to your clients.

Features:

➡️Offers location-specific grading and reporting tools that compile client reviews and rankings into an interactive report.

➡️Partners can easily customize the platform's colors to match their agency's branding, with options for individual clients to maintain their brand identity.

➡️Features an admin portal with comprehensive reports for all accounts, quick logins, customer setup, and access control.

Benefits: 

✅ Customers enjoy the reporting capabilities and the deep insights the tool has to offer 

✅Does what it says and helps garner positive reviews and feedback 

Cons: 

❌Offer limited integrations

❌Not cost-effective 

❌Limited features 

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Offers Custom Pricing Options

ReviewGrower is a versatile white-label review and reputation management tool that agencies or resellers can brand as their own. They can use it for their clients or sell it to other agencies for extra income.

Features: 

➡️Get widgets you can embed to share reviews effortlessly.

➡️Easily generate reviews across different platforms.

➡️Keep track of reviews with filters for location, source, timeline, and ratings.

➡️Brand and resell with a fully customizable dashboard.

Benefits: 

✅They have a negative feedback manager 

Cons:

❌ Doesn’t let users respond to reviews in bulk 

❌Lacks some very important features 

❌Still in the development phase

❌Expensive as compared to other platforms

Priced at 199$ Per Month for 20 locations. Charges an additional 10$ for every location

Reputation, as the name suggests, is a reputation management tool that helps customer reviews to rank higher on search engines, drive more leads, and generate more leads. 

Features:

➡️Helps respond to reviews under a single dashboard 

➡️Collect reviews from your customers easily 

➡️Measure your online review performance

Benefits: 

✅Offers a Review Booster Feature

✅Has an extensive content library 

Cons: 

❌No AI-Integrations 

❌Doesn’t offer integration with Yelp

Offers Custom Pricing Options

Flyte360 offers online review and reputation management services along with integrated white-label solutions at no extra cost. It is specifically designed for agencies and is focused on increasing SERP rankings with better discoverability and enhancing the business’ online presence. 

Features: 

➡️Agency dashboard available for managing multiple accounts efficiently.

➡️Supports over 150 review and rating platforms with real-time updates.

➡️Easily respond to reviews on Google and Facebook directly from the platform.

➡️Run review request campaigns to generate new reviews effortlessly.

➡️Access widgets for showcasing social proof

Benefits: 

✅Offers in-depth analytics and reports for customers

✅Offers white-label features at no extra cost

Cons: 

❌Limited features as compared to other competitors

❌No-AI integrations

Priced at 25$ Per Month
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*Information sourced and cited through flyte360.com*

Reviewshake is an online review management tool that also provides white-label reputation management for agencies. With Reviewshake, you get a centralized hub to manage all your accounts and deliver fully branded services to your clients.

Features: 

➡️Dashboard keeps tabs on reviews from over 70 sites.

➡️Runs email and SMS drip campaigns to help clients gather new reviews.

➡️Sets up review acquisition landing pages and funnels to streamline the review generation process.

➡️Provides review widgets and schema markups for effortless sharing of reviews.

➡️Offers standard white-label services as well as an option for premium white-label customization.

Benefits: 

✅Good customer service, proactive with feedback

Cons: 

❌Offers limited personalization in review acquisition campaigns

❌Has no option for AI-generated responses

Priced at $40 per seat per month for up to 10 seats

Reputology is a reputation and customer feedback management platform, offering a white-label solution tailor-made for agencies. Integrated with the Grade.us brand, it provides a comprehensive range of services for feedback management.

Features: 

➡️Offers basic white-label services 

➡️Offers premium white label services with an upgrade in prices

➡️Assists in gathering and overseeing customer feedback from over 100 platforms.

➡️Sends automated emails and summary reports to team members.

➡️Automatically analyzes reviews to monitor key metrics.

➡️Allows you to monitor your team's response to reviews.

Benefits: 

✅Offers in-depth analytics and reporting features 

✅Provides special attention to agencies 

Cons: 

❌Doesn’t offer a lot of features

❌Limited integrations as compared to other platforms 

❌Expensive as compared to its competitors

Offers Custom Pricing options

A versatile reputation management tool provides white-label services through its dedicated team of marketing specialists and experts. They assist agencies in delivering superior results for their clients by taking charge of reputation management tasks on their behalf.

Features:

➡️Provides comprehensive reputation management services tailored for agency clients.

➡️Features a customizable dashboard for conveniently monitoring all reviews in one location.

➡️Develop on-demand widgets to facilitate requesting new reviews.

➡️Offers text and email campaign options for gathering fresh reviews.

Benefits: 

✅Does not require a long-term contract 

✅Offers managed services

Cons: 

❌No AI-integrations

❌Limited features 

❌Not very cost-effective

❌Priced on the higher end

Priced at 250$ Per Month

ReviewPush helps brands and businesses measure and manage their feedback, reach, and the experiences they provide for their customers.

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Features: 

➡️Manages all your reviews under a single roof

➡️Helps automate the review process

➡️Tracks customer sentiment

➡️Provides in-depth analytics and overview

Benefits: 

✅Helps you respond quickly and under a single dashboard 

✅Offers various integration options

Cons: 

❌As it is a small team, the customer service might not be very prompt

❌Isn’t very cost-effective

Priced at 89$ Per Month