What Synup Does

Synup is an online reputation management software designed to help businesses of all sizes—from SMBs to Enterprises. Synup features AI-supported automation, white labeling, and lots more, all stacked neatly on a clutter-free dashboard.

The review monitoring tool makes it easier to maintain a positive online presence.  You never miss a review, always getting notified on time. Personalize your response to create a stronger bond with your audience. 

You can also set up automated review campaigns and integrate with more than one hundred CRM (customer relationship management) systems to drum up more positive reviews and further elevate your brand’s status.

Key Features

Here are the main features behind Synup’s remarkable track record in review management:

🏆Synup’s review notification service ensures you never miss a review.

🏆Synup’s response templates and sentiment analysis tools allow you to prepare appropriate responses to reviews (both positive and negative reviews) beforehand.

🏆Get more reviews through automated review campaigns and integrate with more than one hundred CRM systems to further expand your review management capabilities.

🏆Generate AI-automated review responses based on rating, sentiment, location, and other factors.

🏆Apply advanced analytics and reporting tools to drive more positive results.

🏆White-label review management features for agencies and resellers allow for more customization and personalization in review management. Synup also offers several agency-specific tools such as CRM and sales management.

🏆Stay in the loop of your performance in various areas of review management with the centralized, intuitive dashboard 

🏆Synup also offers managed services in many areas, including social media, Google profile, and review management.

Benefits of using Synup

Here’s what Synup does for your online  presence: 

1. Monitor and Manage reviews with Synup

• Receive notifications of reviews in an instant.
• Use the review templates and the sentiment analysis tools to draft targeted review responses and address both positive and negative reviews. 
• Draft automated review responses based on rating, sentiment, location, and other factors using AI.  
• Generate and manage more reviews with automated review campaigns and over one hundred CRM and POS integrations.
• Make informed data-driven decisions with advanced analytics and reporting tools.

2. Use the other software tool features of Synup

• White label support: If you are an agency or reseller, you can rebrand Synup’s features, including templates, reports, etc., in your agency name. Other agency-specific tools include those for CRM and sales management.

• Track and monitor all review activities through the centralized, intuitive dashboard. 
• Use Synup’s managed services in areas such as social media, Google profile, and review management.

How to get started with Synup

Synup has affordable plans for every business. Signing up for Synup is simple. Sign up for a demo, and we’ll set up your account. You can connect your business locations to Synup and start monitoring all your reviews in one place.

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What Birdeye Does

Birdeye is a highly regarded reputation management, social media, and customer experience software platform for local and multi-location businesses. Birdeye allows users to “listen to social channels,” connect to digital channels and deliver a top-notch customer experience. This ultimately leads to improved online reputation and business growth. 

Key Features

Birdeye facilitates review management with features like:  

• An AI-powered platform that some text
  • Analyzes the substance and sentiments of customer reviews. 
  • Provides auto-generated, personalized responses to customer reviews with filters for region, product, rating number, etc. 
  • Sends out automated review requests at optimal times  
• Birdeye provides tools to interact with customers and gather important feedback.
• The analytics tools and AI data analysis provide intelligent insights to improve customer experiences. 
• BirdEye features white labeling.

Benefits of Birdeye

BirdEye improves your online reputation with a list of benefits such as: 

• Monitoring and analyzing customer reviews.
• Sentiment analysis with BirdeEye’s AI and NLP (natural language processing) capabilities.
• Auto-generated, targeted responses to customer reviews with BirdEye’s AI. 
• Timely automated review responses.
• Insights from analytics to inform your decisions. Reporting tools analyze trend, performance, and customer sentiment.
• The centralized, customizable dashboard tracks all data points related to review management and online reputation.
• Customize the platform’s features with white labeling support if you are an agency or reseller.  

Pricing

Birdeye comes in three plans: 

• Starter
• Growth
• Dominate  

Contact Birdeye’s support for further details on the plans. 

Pros

✅Comprehensive review management toolsets

✅Advanced automation and AI features

✅BirdEye is a user-friendly and intuitive platform 

✅Quick responses from customer support

Cons

🚫Integration issues

🚫Relatively limited features compared to other similar platforms

🚫 Some customers experience payment issues and consider it relatively expensive

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What Reputation Does

Reputation is a reputation management software platform that heavily utilizes CX (customer experience) data. Reputation strives to improve businesses’ online reputation and customer experience by analyzing their customer reviews to uncover crucial insights. 

The platform has light plans for SMBS (small and medium-sized businesses), while larger enterprises can opt for the more elaborate plans.

Key Features

As a top-rated “reputation experience management” platform, Reputation provides these benefits:

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• Review and response management features, including:
  • Review monitoring to track customer reviews across multiple platforms 
  • Review generation tools that encourage customers to review your business.
  • Response management with insights to guide your review responses. 
• Sentiment analysis with the “Voice of the customer” (VoC) and listening features gauge customer sentiment.
• Analytics and reporting features, supported by AI, offer predictive insights for companies using feedback data.   
• White-label solutions for agencies to customize the reputation management services. 
• A customizable dashboard with a clean and organized layout lets you  easily find what you need. 

Benefits of Reputation

The key benefits of reputation include:   

• Centralized review management:
  • Manage reviews across multiple platforms in one place
  • Coordinate responses to all reviews on the same dashboard.
  • Generate new reviews through email, sms, and surveys.
• Improve customer experience (CX) with Reputation’s AI-powered tools. Analyze public and private feedback data to identify trends and prevalent sentiments among your customers. 
• Use the CX features and review insights to enhance your online reputation.   

• Use Reputation’s listening features to monitor social media channels for your brand mentions.
• Track performance and analyze data with the analytics and AI features for well-informed review management decisions. 
• Use the dashboard to follow trends, organize activities, and track performance.
• Agencies and resellers use the white labeling features with their customers. 

Pricing

Reputation can provide a customized quote based on your needs. The first step is to book a demo. 

Pros

✅Improve your company’s online reputation and customer experience

✅Good customer support

✅ User-friendly interface 

Cons

🚫Technical shortcomings like, e.g., lag issues, the website can be slow.

🚫Integration issues

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What Grade.us Does

Grade.us is a white-label review platform for agencies, marketers, and independent resellers. The platform helps businesses:

     1) Convert customers to reviewers,

     2) Recover dissatisfied customers, 

     3) Monitor customers' reviews,  and 

     4) Market reviews to reach a wider audience 

Grade.us also features automated email campaigns for acquiring reviews.

Key Features

• Review monitoring: Track and respond to reviews from multiple platforms  
• Automated review management activities such as some text
  • Review monitoring 
  • Automated email campaigns to acquire new reviews.
• Market your reviews by streaming them on your website and social media profiles to inspire brand loyalty among your audience.some text
  • Grade.us comes with white-label support, including customizable landing pages, widgets, forms, and reports.
• A single dashboard offers everything needed to manage many different clients or business locations.

Benefits of Grade.us

Grade.us serves a wide range of users in many different ways, including:

• Review management tools to: some text
  • Monitor customers' reviews automatically 
• Prompt and convert customers to reviewers.
• Respond to negative reviews and win back dissatisfied customers, 
• Set up automated email campaigns to acquire new reviews.
• Market reviews to reach a wider audience (Streaming reviews to your website and social media profiles).
• Use the one-stop dashboard to track reviews from multiple third-party review platforms.

Pricing

Choose from four plans based on your business requirements: 

• Solo: USD 110/monthsome text
  • One seat  
• Professional: USD 180 /monthsome text
  • Three seats 
• Agency: USD 400 /monthsome text
  • Ten seats  
• Partner: USD 2500 /monthsome text
  • 100 seats

Pros

✅White label features

✅Good customer support

✅ User-friendly platform

Cons

🚫Bug fixes and updates not frequent enough 

🚫Relative high pricing 

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What GatherUp Does

GatherUp is a reputation management platform that covers all aspects of reputation management. The platform analyzes customer feedback and analyzes sentiment with AI-assisted SMART insights reports.

Key Features

GatherUp’s main features include: 

• An intuitive UI/UX  that simplifies customer feedback collection. 
• A three-tier approach to customer interactions: some text
  • Listen: Gather customer feedback. 
  • Understand: Use AI-assisted feedback analysis. 
  • Engage: Apply actionable insights to attract, engage, and retain customers.
• Organize and analyze feedback based on topic, theme, or keywords. Follow up on feedback with the right action plan using:some text
  • Sentiment analysis   
  • AI-assisted Smart Insights 
• GatherUp helps businesses engage and retain customers with:some text
  • SMS marketing campaigns
  • AI-generated review replies
  • Social sharing of reviews
• The agency plan comes with white labeling solutions.

Benefits of GatherUp

A key benefit of GatherUp is that you can run all your online reputation and review management activities on a single interface. Use the features on GatherUp’s one-stop dashboard to: 

1. Improve the customer experience
2. Attract new customers
3. Retain existing customers

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The features empower you to: 

• Gather customer feedback and reviews with the listening, understanding, and engagement tools.
• Execute customer sentiment  with AI-assisted insights.
• Establish an action plan to act on  findings from your sentiment analysis.
• Promote customer interaction and retention through SMS marketing campaigns, AI-generated replies, and review sharing on social media. 

Pricing:

GatherUp comes in three plans: 

• Small business: USD 99/monthsome text
  • One location 
• Multi-Location: USD 60 per location/monthsome text
  • 2-10 locations 
• Agency: Customized pricing some text
  • White-label software for clients   

Note: Add-ons available to plans: 

• SMS Marketing campaigns 

Pros

✅Comprehensive customer insights 

✅Timely customer support

✅White Label reputation management 

Cons

🚫Steep learning curve - some users may find the feature layout challenging at first

🚫Relative high pricing for multi-location users

🚫Integration issues.

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What ReviewTrackers Does

ReviewTrackers is a reputation management software platform for review and feedback analysis. It helps businesses to better understand their customers with advanced review management tools and customer feedback technology. 

ReviewTrackers monitor reviews across all major review sites, automates responses, and generates new reviews. With its scalable features, it is used by all businesses, from small to large enterprises. 

Key Features

The main features of Review Trackers are:

• Track review sites (100⁺ sites) to monitor reviews.
• Do response management in two ways: some text
  • Formulate automated intelligent responses to reviews. 
  • Provide response templates to allow the team to provide responses
• Generate new reviews and collect feedback with surveys.
• Analyze competitor data and provide competitive analyses.
• Analytics and reporting features to track, analyze, and report on performance parameters.   
• The leaderboard,  dashboard, and integration with other business tools provide a user-friendly interface.  
• The mobile App ensures 24/7 access with alerts. 

Benefits of Review Trackers

ReviewTrackers provide benefits are:  

• Centralized review management:some text
  • Monitor reviews from different review sites and compile them in one centralized dashboard
  • Collect and analyze customer feedback to understand customer sentiment 
  • Respond to reviews promptly (and demonstrate care and responsiveness) 
  • Automate responses to common review types, saving time and ensuring consistency.
  • Generate review requests automatically to increase the volume of feedback.
• Analytics: some text
  • Identify trends, detail about strengths and areas for improvement
  • Gain insights into competitors' performance 
  • Make data-driven decisions and benchmark against competitors with the analytics outcomes.    

Pricing

Three plans are available with Review Trackers:

• Data only
• Essential 
• Custom 

Pricing can be obtained after booking a demo.

Pros

✅ Analytics and colorful visualization 

✅Centralised review management 

✅Automation of repetitive tasks 

Cons

🚫Subscription and set-up costs are relatively high 

🚫Systems can be complex, requiring dedicated resources / extensive training

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What Podium Does

Podium is a reputation management  platform that focuses on two main areas 

• review management and
• communication 

It uses AI to help businesses manage and respond to reviews. The communication “hub” centralizes communication, with texting used as the main messaging medium on the platform. Additionally, Podium provides other features like  text-based marketing to encourage more meaningful brand engagement among your audience.  

Key Features

Podium delivers top-notch review management solutions with features like 

• AI automation to collect reviews and respond to customer reviews. 
• A communication hub that centralizes communication to coordinate customer interactions and marketing leads. 
• Real-time analytics that tracks response rates and customer satisfaction 
• A single dashboard consolidates reviews and analytics.
• Other marketing business-orientated features such as: some text
  • Text payments
  • Text-based marketing campaigns

Benefits of Podium

Podium users enjoy the following benefits: 

• Improved online reputation through review management with AI-driven tools. 
• Enhanced customer engagement with centralized communication. Businesses can interact with customers via text, social media, and review platforms. 
• Data-driven business decisions based on real-time analytics.
• Lots of additional features for running a successful online presence. 

Pricing

Podium comes in three plans, namely: 

• Core: USD 399/month
• Pro: USD 599/month 
• Signature: Customized pricing

Pros

✅Ease of use with a user-friendly interface 

✅Improved customer engagement 

✅Comprehensive features

Cons

🚫Relatively high cost

🚫Customer support can be improved

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What Thryv Does

Thryv is a business management platform for small businesses. Its features include review and online reputation management and other business-orientated functions. 

With Thryv, you can track and monitor reviews, respond promptly, and gain valuable insights to build your online reputation.

Key Features

Thryv offers a robust set of business management features that include: 

• Review monitoring and aggregation for tracking reviews across different platforms.  
• Response management enables fast responses to reviews to enhance your online reputation.
• Automated review requests via email and text prompt customers to leave reviews.
• Other business functions include appointment scheduling, client communication, marketing campaigns etc. 

Benefits of Thryv

Thryv improves your business reputation in many ways. It enables: 

• Monitoring reviews from different platforms on a single dashboard
• Effective review response management
• Generating review requests automatically via email and text
•  Mining reputation insights with: some text
  • Sentiment analysis
  • Performance analysis 
  • Analysis of patterns and trends 

Additionally, Thryv offers small business solutions for appointment scheduling, client communication, marketing campaigns, etc.

Pricing

Choose from four plans: 

• Basic: Freesome text
  • Three channels 
• Plus: USD 20 per seat/monthsome text
  • Six channels 
• Professional: USD 30 per seat/monthsome text
  • unlimited channels    
• Customized plans: Special plans available for ten employees or more 

Pros

✅Comprehensive business platform for small businesses

✅ User-friendly interface

✅ Improved efficiency with automated tasks  

Cons

🚫Review management features are limited 

🚫Relative high cost for small businesses 

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What Vendasta Does

Vendasta is an end-to-end e-commerce platform with a toolset dedicated to reputation management. It has tools to help manage and enhance your online presence, including those for monitoring and responding to reviews and review generation. The platform, which focuses on SMBs (small and medium-sized businesses), features lots of AI-supported sales tools. Plus, the white-label support makes Vendasta suitable for agencies.

Key Features

Vendasta features tons of reputation management tools to help users: 

• Track and respond to reviews across multiple platforms
• Gather feedback directly from the client's customers 
• Monitor and analyze client reviews and track trends over time. 

Vendasta also supports white labeling and e-commerce management.

Benefits of Vendasta

Vendasta, although primarily focused on e-commerce, is a great tool for managing online reputation for small business owners. The platform helps you:

• Manage reviews and understand customer sentimentsome text
  • Use AI-supported analyses and track reviews from multiple sources
  • Respond to reviews (also with AI support) 
• Gather feedback from the customer clients 
• Assess your reputation over time through analytics and reporting 
• Automate repetitive tasks 

• Customize tracking and reporting tools with white-labeling

Pricing

Vendesta comes in four plans: 

• Starter: USD 79 / month
• Professional: USD 499 / month
• Premium: USD 999 / month  
• Custom Enterprise: Customized pricing 

Pros

✅Reputation management features 

✅Great customer support 

✅E-commerce & white labeling tools  

Cons

🚫Limitations in customization and integration features

🚫Minor technical issues e.g. speed or loading issues

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What SOCI Does

SOCI is a reputation and social media management platform with review management as a main feature. It supports monitoring review sites, sending real-time alerts for new reviews, responding to reviews, and analyzing sentiment (based on factors like topic and location).   

SOCi uses AI and machine learning with its SOCi Genius platform to provide multi-location business insights and recommendations.

Key Features

SOCI’s list of key features includes: 

• Reputation management for managing and responding to reviews on various platforms.some text
  • Track and respond to all reviews and 
  • Monitor review sentiment.
• Social media management:  Schedule, publish, and monitor posts across multiple social media platforms from a single dashboard. 
• Analytics and Reporting: Detailed analytics and reports track reviews and social media performance.
• The SOCI platform has a content library that stores and organizes content for easy access and publishing.  
• SOCi Go, the mobile app, allows users to engage with the platform anywhere, anytime. 

Benefits of SOCI

Signing up for SCOI comes with the following benefits: 

• Monitor various review sites and social media for new reviews and feedback. 
• Receive real-time alerts for new reviews for prompt responses.
• Respond to reviews via the SOCU platform:
• Analyze reviews to understand the sentiments behind them. Categorize reviews based on sentiment, location, and topic.
• Use the reporting features to interpret the analytics, identify areas for improvement, and make data-driven business decisions.
• Use content from the library  as needed.  
•  Access the SOCI platform 24/7 with the SOCI Go App

Pricing

SOCi offers customized plans. Check in with their customer support to get a quote.

Pros

✅Comprehensive review management tools 

✅ User-friendly interface

✅Robust and detailed analytics and reporting 

Cons

🚫Limited customization

🚫Steep learning curve during initial setup 

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What LocalClarity Does

LocalClarity is a reputation management software platform for multi-location businesses and agencies. It equips users to manage their reputation effectively, covering areas like review management, sentiment analysis, analytics, and reporting,   

LocalClarity further helps businesses maximize their online footprint, improving their Google Business Profile (previously Google My Business), and facilitating competitor analysis for insights on building audience engagement.

Key Features

The most important features include: 

• Review management: some text
  • Monitor online reviews from different review platforms.
  • Get real-time alerts and notifications for new reviews or changes in ratings   
  • Provide human and automated responses to  reviews using customizable response templates
  • Analyze reviews and analyze Provide 
• Competitor reviews -  Get detailed insights on the strengths and weaknesses of your competitors.
• Analytics and reporting - Access detailed insights on reviews, ratings, and social media mentions. 
• Customizable dashboards 

Benefits of LocalClarity

The benefits of using the LocalClarity platform include:  

• Review management: some text
  • Monitor online reviews from different review platforms on one interface 
• A customizable dashboard that can be adjusted in line with specific business needs.

Pricing

LocalClarity offers three plans: 

• Plus: USD 10 / location/month
• Pro: USD 12 / location/month
• Enterprise & Agency: customized plan 

Pros

✅ Comprehensive review management 

✅ Affordable platform - especially for new businesses. 

Cons

🚫Requires a strong internet connection

🚫Steep learning curve

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What NiceJob Does

NiceJob is a reputation marketing software platform that helps boost a business’ online reputation. It is designed to automatically collect customer reviews and references, which are then published across different marketing channels. This helps ameliorate customer's concerns and enhances your business reputation. 

All of this makes NiceJob a great choice for SMBs looking to grow their customer base. 

Key Features

NiceJob key features are the following: 

• Review and referral management tools to:some text
  • Automate review request.
  • “Showcase” reviews in real-time on your website to boost your credibility and attract more customers.  
  • Monitor reviews across the web for quick responses. 
• The customer management features simplify customer tracking and feedback management
• NiceJob has business and web design features, e.g. some text
  • Website conversion to win more leads
  • Staff leaderboards 

Benefits of NiceJob

NiceJob clients enjoy the following main benefits 

• Enhanced online reputation mainly through the following:some text
  • Increase in customer reviews and referrals with automated requests 
  • Real-time display of reviews on your website and marketing channels
  • Improved customer engagement through automated review request campaigns and consistent customer outreach.
  • Better customer management with simplified tracking and management features to keep you well organized and responsive.
• Other business-related features, including a leaderboard to motivate your staff.

Pricing

Two plans are available with NijeJob: “Grow” and “Grow + Sites.” The costs of each plan depend on the number of customers and is based on a four-tier scale, namely: 

1. Up to 2500
2. 2500⁺ 
3. 5000⁺
4. 10 000 ⁺

The minimum “Grow” plan costs USD 75 / month and the maximum “Grow + Sites” plan costs USD 174 / month 

Pros

✅ Automations that improve efficiency

✅Increased reviews and referrals 

✅NiceJob is a user-friendly platform  

Cons

🚫Limited features 

🚫Relative high costs for the features available

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What Reviews.io Does

Reviews.io is a reputation management software platform. It offers a comprehensive suite of tools for collecting, managing, and exploring customer reviews. 

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The software also displays reviews on your website and other platforms.

Key Features

The key features for review management include those to:

• Automatically collect business reviews
• Organize and filter reviews for proper tracking analysis
• Assuage to negative reviewers and amplify positive reviews 
• Automate review replies to save time while ensuring consistency in your responses

Benefits of Reviews.io

Review.io users enjoy the following comprehensive review management by efficiently: 

• Effectively manage and respond to reviews with reputation management tools and AI-generated replies. 
• Enhance trust and credibility by showcasing authentic reviews
• Increase online visibility with various integrations such as those for Google seller ratings and Google Local.  
• Smooth integration with e-commerce sites like Shopify for automated review collection and publishing on these sites. 

Pricing

Reviews.io offers four plans: 

• Free some text
  • 25 Invites
• Start-up: USD 99 / monthsome text
  • 1 500 Invites
• Grow: USD 299 / month  some text
  • 5000 Invites
• Plus:  USD 499 / monthsome text
  • 10 000 Invites

Pros

✅Enhanced trust and credibility

✅Increased online visibility

✅Customer support 

Cons

🚫Advanced features come at a high cost

🚫A steep learning curve

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What Uberall CoreX Does

Uberall CoreX is a reputation management platform that helps businesses effectively manage their online visibility. It’s well-suited to multi-location companies and agencies.

Uberall CoreX features AI tools that improve productivity in review management. 

Key Features

Uberall CoreX‘s main features include: 

• Reputation management tools for:some text
  • generating reviews, 
  • responding to feedback, 
  •  sentiment analysis 
  • monitoring online presence, and 
  • filtering reviews bases on categories like location and city
• Uberall CoreX also offers AI Review Management features, which uses AI to provide prompt and relevant suggestions for review responses.
• Other general business management features e.g. a personalized to-do list, and business messaging  
• Mobile App for flexible access 

Benefits of Uberall coreX

 Uberall CoreX enhances review management with feature for:

• Review generation and responding to feedback supported by AI 
• Analyzing sentiments
• Sorting reviews based on factors like location.
• Monitoring your entire online presence 

Pricing

Uberall CoreX comes in customized plans Check with their customer care to get a quote.

Pros

✅Review Management 

✅AI Features 

✅Mobile App

Cons

🚫A steep learning curve

🚫Minor technical and integration issues

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What GetMoreReviews Does

GetMoreReviews is a review management (and reputation management) software platform with features for online review generation and monitoring. 

It features various review management capabilities, from review generation and notification to feedback management, all through an intuitive dashboard.  

Key Features

The main features of GetMoreReviews are: 

• Review generation and notification 
• Review monitoring 
• Response management
• Review requests
• Customer complaint tracking 
• Performance metrics, reporting, and statistics  

Benefits of GetMore Reviews

With GetMoreReviews, you can:

• Manage an entire review cycle with AI support: some text
  • Review generation and Review requests
  • Notification of new reviews  
  • Review monitoring 
  • Response management
• Customer complaint tracking 
• Make informed data-driven decisions based on analysis, performance metrics, and statistics. 

Pricing

Pricing is split into two parts - for Agencies or Local businesses

1. Local businesses have three plan options :  

• Business Starter: USD 99 / month
• Business Grow: USD 149 / month  
• Business Pro:  USD 179 / month

2. The Agency plan starts at USD 125 / month (with more options) 

Pros

✅Review management

✅Ease of use with a user-friendly platform

Cons

🚫The price to value ratio is relatively low.

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Get started with Synup.

At Synup, we have the know-how, software solutions, and passion to help businesses enhance their online reputation and increase their turnover.

Why Synup?

1. Proven results—We take pride in our customers' success; our proven results and case studies testify to this.
2. We form partnerships where our customers share their pain points, and our team helps them find permanent solutions with expert support.  
3. Synup offers industry-leading, innovative solutions to save time and improve business turnover. Our automated tools will do the tedious work while you focus on managing your business. 

Simply put, Synup is your one-stop shop for all your digital marketing needs.