Monitor connection health
How do I monitor and filter connection health in Settings?
Synup doesn't send a connection-health alert. There's no email, no notification and nothing to switch on — so if a publisher connection breaks, you find out by looking. Open Settings → Connections, read Issues on Connected Accounts, then check Location Connections.
That's worth knowing before anything else, because a broken connection is silent. The listing doesn't disappear; it just stops accepting your changes and keeps showing whatever it held on the day the connection failed. Old hours over a holiday, a phone number nobody answers.
Put the check in your calendar
What Synup gives you instead of alerts is a set of states and filters that make a bad connection quick to find — including Expiring soon, which catches a connection while it still works. Finding it is on you, so it only happens if it's scheduled. Monthly is a reasonable floor; weekly is closer to right if you manage a lot of clients.
Start on Connected Accounts
① Connected Accounts is the account view — one row per publisher account you have linked. Location Connections is the same health seen per location. ② Total Connections, Healthy and Issues answer the whole question in about two seconds: if Issues reads No issues, you're done.
If it doesn't, ③ the status filter narrows to Issues, Expiring soon, Syncing or Connected. Work Issues first, then Expiring soon — those still work today, which is exactly why they're cheap to fix and easy to forget.
The Locations column on each row is your blast radius. One failing account serving eighteen locations is a bigger problem than three failing accounts serving one each, so read that column before you decide what to do first.
Then check Location Connections
The account can be perfectly healthy while an individual location's link to it isn't. Location Connections is where that shows up.
① The status is the whole message. Connected (Healthy) needs nothing. Suspended came from the publisher, not from Synup — reconnecting won't lift it, and it has to be resolved on the publisher's side first. Suggested Match means Synup has proposed a pairing and is waiting for a person.
② A working row offers Sync, Change and Disconnect. ③ A Suggested Match offers Confirm and Assign Another instead — and until someone presses one of them, that location is not connected. Unconfirmed suggestions are the most common thing this screen is quietly holding.
You'll also see Expiring Soon, Expired (Auth Issue), Missing Listing and Disconnected here. Renew Connection appears on the rows that need re-authorising.
Watch out for
Questions people ask
Is there anywhere else a broken connection shows up?
Yes, and it's worth knowing because it costs you nothing. A location's Listings → Overview carries a Connection issues count with a Review button, so you'll stumble across problems there while doing other work. It's per location, so it's no substitute for the scheduled pass across all of them.
What is the difference between Expiring soon and Needs renewal?
Expiring soon is a warning on a connection that still works — you have time. Needs renewal means it has reached the point of needing action. Both should be empty by the time you close the screen.
Next
To repair a directory this screen has surfaced, open the location's directory listings. To clear the Suggested Match rows, see matching unpaired listings to locations.