Shared vs Dedicated Agent environments
What is the difference between Shared and Dedicated Agent environments?
Shared and Dedicated are the two Agent environments, and your plan decides which one you have: Solo and Premium are Shared, and Pro, Scale and Enterprise are Dedicated. The environment does not change what your Agent can do. What differs between plans is limits, most visibly Parallel agent tasks, the number of Sydekick tasks that can run at the same time across your account. Both appear under Settings → Billing, next to your plan.
Key facts
| Where to see it | Settings → Billing → Subscription & usage: Parallel agent tasks and Agent environment on your plan summary, and the same fields on the plan cards |
| Solo, Premium | Shared |
| Pro, Scale, Enterprise | Dedicated |
| Environment follows | Your plan. It is not a setting you choose |
| Features | The environment does not unlock or remove Agent features |
| Parallel agent tasks | Counted across the whole account, not per person, client or location |
| Account data | Kept separate for each account in either environment |
Steps
Open Settings → Billing and select Subscription & usage.
Read your plan summary. Parallel agent tasks is how many Sydekick tasks can run at once, and Agent environment reads Shared or Dedicated.
To compare plans, open the plan picker from the same page and read the same two lines on each plan card.
If your team regularly hits the limit, see What happens when all tasks are busy below, or talk to Synup about a plan with more.
What is a Shared environment?
Shared is the environment type for Solo and Premium. It is designed so that Agent infrastructure can serve more than one Synup account, while each account's data, credentials, connected services and Agent access stay separate. Another account does not get access to your workspace because it shares infrastructure with you.
What is a Dedicated environment?
Dedicated is the environment type for Pro, Scale and Enterprise. It is designed so that the Agent infrastructure is assigned to your account rather than shared with other accounts. These plans also include larger parallel task allowances and more locations. The environment and the allowance are separate parts of the plan.
Does the environment change what my Agent can do?
No. Shared versus Dedicated does not by itself turn Agent chat, Skills, Playbooks, integrations, memory, approvals, capabilities or the client portal on or off. Plans can still differ in other entitlements, such as credits, locations, white labelling and developer API rate limits.
How many tasks can run at the same time?
Your plan decides it, and the count is for the whole account: a teammate's conversation uses the same allowance as yours. A task counts while it is running and also while it is waiting for an answer or an approval from you, so a conversation parked on a question still holds a place. The limit is checked before your message is processed and is separate from your credits.
What happens when all tasks are busy?
Sydekick shows a card reading All N task slots are in use, such as Your plan runs 3 Sydekick tasks at a time. Stop one, wait for one to finish, or upgrade to run more at once. Your message is saved. It offers Stop and Upgrade plan, and says how many places are used by a teammate or a scheduled routine. On the top plan the card says it is the most any plan allows and omits the upgrade offer. Your message is saved, and the card changes to A task slot is free with Your message is ready to send when one opens.
This limit is described for Sydekick conversations. Playbooks and other background work can also use the agent, and how they count toward the same allowance is not described here.
What happens if my plan changes?
Your environment and task allowance follow the active plan. Any change to the underlying infrastructure can happen after the plan change, so do not treat it as an instant physical move. When Agent access expires or a cancellation takes effect, Agent work is paused; if the account is reactivated, it follows the active plan again.
What if I manage more than 50 locations?
Talk to Synup about Enterprise. Enterprise includes a Dedicated environment and capacity tailored to larger portfolios. This is plan guidance, not the point at which Dedicated begins: Pro and Scale are already Dedicated below 50 locations.
What you'll see when it's done
- Parallel agent tasks and Agent environment on your plan summary under Settings → Billing
- A clear answer on whether a busy moment is your plan's limit or something else
Watch out for
- A task waiting on you still holds a place. Answer or decide, or stop it, to free it.
- Your credits are separate. Having credits left does not add task capacity, and a free task does not add credits. See agent credits and usage.
Questions people ask
What does Shared mean?
Your plan's Agent environment is designed to share infrastructure between accounts while keeping each account's data, credentials, connected services and access separate.
What does Dedicated mean?
Your plan's Agent environment is assigned to your account instead of being shared with other accounts.
Is Shared less secure than Dedicated?
No. Account data and access are kept separate in both environments.
Can another agency access my data in a Shared environment?
No. Sharing infrastructure does not give another agency access to your account, data, credentials or connected services.
Does Dedicated unlock different Agent features?
No. The environment does not change Agent capabilities. Plans can differ in usage limits and other entitlements.
Does Dedicated make the Agent faster?
Dedicated plans have larger parallel task allowances, but Synup does not document a blanket speed guarantee between the two environments.
Is the limit per user?
No. It applies across the account, and teammates share it.
Can I switch environments without changing plans?
No. There is no environment selector. Your environment follows your plan.