Read the Listings Overview
How do I read the Listings Overview and decide what to fix first?
Open Listings, pick a client and a location, and stay on the Overview tab. The Listing overview card tells you how many of the directories this location is eligible for are live, how many are still on their way, how many need a fix from you, and how many have not been sent yet. The tiles beside it, Needs your action, Duplicates, Connection issues and Profile views, each link to the screen where you can act. Work from the red numbers first.
Key facts
| Where it lives | Listings → pick a client and location → Overview |
| Headline number | Live listings, such as 17/28, with the percentage of eligible listings that are live |
| What counts as eligible | Every active directory this location can be listed on, given its country, your plan and the client's publisher set. It differs between locations |
| What counts as live | The directory has confirmed the listing, with a live link or a recorded successful submission. Sent is not live |
| The four bar segments | Live, In progress, Needs action, Not live yet |
| Tiles | Needs your action, Duplicates, Connection issues, Profile views. Each opens the screen behind it |
| Below the card | Listings in Google Search, Top 3 on Google Maps and Change history |
| All locations | Choose a client's All locations to see the same card across every location, with a table and a leaderboard |
Steps
Open Listings in the left navigation, then choose a client and a location in the scope bar. The location opens on Overview. With only a client chosen you get the all-locations roll-up, described below.
Read Sydekick's read at the top. It is one sentence, such as 61% synced — 2 need action., worked out from the numbers on the page. Select it to open a short ranked list of next steps, each with a priority label such as HIGH or MED, and an Ask box for questions about the page.
Read the Listing overview card. The right-hand figure, 28 eligible directories in the example, is the total. The bar splits it into Live, In progress, Needs action and Not live yet, and the line under the bar gives the live share, such as 61% of eligible listings are live. Select the small information icon beside In progress or Not live yet for what each includes.
Open View issues at the top right. It lists fixes, not listings, so one fix can cover several listings. Each item carries a priority such as Blocks publishing or Update rejected, names the directory, and has a button that takes you to the right place, such as Add category or Review steps.
Use the tiles to go to the work. Needs your action opens the Published tab filtered to Requires action. Connection issues opens the same filtered list for the connected accounts. Duplicates opens the Duplicates tab, and Profile views opens Analytics.
After you save a fix, come back and refresh the card (the circular arrow at its top right shows when it was last loaded). A fix is not finished when you save it; see Saved, sent, accepted, live below.
What each number counts
Live is a directory that has confirmed the listing: the listing is active and Synup has either a live link or a recorded successful submission. A listing that has only been sent does not count yet.
In progress is everything sent to the directory and not live yet. The directory may still be publishing or checking it. This includes a listing waiting for a first submission to finish, a retry after a failed attempt, and a listing the directory has accepted but not yet published.
Needs action is what a person has to fix: a connection that has expired or been suspended, a listing claimed elsewhere, a rejected value such as a missing primary category, and similar. It is the same count as the Requires action filter on the Published tab.
Not live yet is the rest of the eligible directories: not sent yet, waiting on a connection that has not been made, a directory that cannot take this location right now, and directories with no listing started at all.
Because every eligible directory falls into exactly one group, the four numbers add up to the total. If the groups ever disagree, the card shows only Live and a plain remainder, with the note A detailed status breakdown isn't available. If a total cannot be worked out it reads Coverage unavailable, and a location with no eligible directory reads No eligible directories. A tile that could not be measured says Unavailable, not zero.
Saved, sent, accepted, live
These words mean different things in Synup, and the Overview only counts the last one.
- Saved. Your edit is stored. Nothing has been sent to any directory yet.
- Sent. Synup has submitted the update to a directory. It sits under In progress.
- Accepted. The directory took the submission but has not published it. It still sits under In progress, and the row reads Accepted - awaiting the live link. on the Published tab. Directories usually publish within one to three days, and Synup keeps checking.
- Live. The directory has published it. Only now does the listing count in Live.
Connected accounts add a fifth word. A synchronized connection is a healthy Google or Facebook link from which Synup has actually collected the listing. See Connection score. A connection can be healthy and still not be synchronized.
For how a save becomes a live listing, and the 15-minute wait before an ordinary save is sent, see when your changes go live.
A new location's first days
For roughly the first three days after a location is created, while nothing is live yet and submissions are still going out, the card shows progress instead of a percentage. It reads Preparing submissions and then Submitting · 0 of 28 live, and Sydekick's read says the location is being sent to the directories.
Select See status to open Submission status, which sorts the directories into Live, Sending now, Being published, Retrying, Needs you and Not sent automatically. Select Email me when it's done to be told when the round finishes. The page updates itself, and once the round settles you see the normal card.
Listings in Google Search
Below the card, Listings in Google Search checks whether Google shows the location's live listing pages on directories. Each square is one live page, marked In Google, Not in Google yet, Check in progress or Not checked yet. This is the last recorded result, not a live Google check, and a page with no result is never counted as missing. Top 3 on Google Maps next to it shows how often a keyword puts the location in the top three at the spots Synup scans; learn to read it in reading the Rank Grid.
Looking at one location, or a whole client
With a client and a location chosen you get the diagnosis above. With only the client chosen (All locations) you get the same Listing overview card summed across every location, the same four tiles with counts across locations, and two views for each Google card: Overview and Leaderboard, which ranks locations from best to weakest. A table below lists locations or directories and can be filtered by Needs action, Connection issues, Has duplicates, Under 90% sync, Google unverified and Not connected. The roll-up has Overview, Duplicates and Analytics tabs, with no Published tab, because directory connections belong to one location. Open a location from the table to act on it.
Different percentages, different questions
The Overview percentage is not the same as the others you will meet. The Live share counts every eligible directory. Connection score counts only Google and Facebook, and only when they are synchronized. Profile completeness counts how many profile fields are filled in. The Listings in Google Search and Top 3 on Google Maps shares count Google results. One location can sit at a middling live share, a different connection score and a nearly complete profile on the same day, and none of them is wrong.
What you'll see when it's done
- A Live count that has moved up once the directories confirm your fixes
- Needs your action reading Nothing needs you right now when no fix is waiting
- An empty Issues drawer, titled Nothing needs your attention
- Listings you saved a fix for moving from Needs action to In progress and then Live
Watch out for
- Zero connection issues does not mean nothing needs doing. Connection issues counts only Google and Facebook connections. A location can show No connection errors reported next to several listings that need a fix.
- Duplicates are not in the Issues drawer. The drawer says so; review them on the Duplicates tab.
- The numbers are per location. A location in another country, or a client with a different publisher set, has a different total of eligible directories.
- After a save, wait before you judge. The fix is sent after a short quiet period, then the directory has to accept and publish it.
- The Google cards need data behind them. Listings in Google Search needs live pages that have been checked, and Top 3 on Google Maps needs a tracked keyword that has been scanned. Without them the card says what is missing.
Questions people ask
My live share is under 50%. Is that bad?
Not on its own. Look at the bar: if most of the gap is In progress or Not live yet, directories are still working through it or have not been started. Open Published and sort by Publisher weight, and make sure the Very high rows are live first.
Why is a listing I fixed still under Needs action?
A saved fix is not a live listing. The fix is queued, sent after a short wait, and then the directory has to accept it. The issue clears only once the directory accepts it or the access check passes. Refresh the card after a while.
Does Duplicates count the same listings as Needs action?
No. Duplicates counts other records for the same business that Synup detected on a directory, which you review on the Duplicates tab. Needs action counts the listings Synup manages that need a fix. See resolving duplicate listings.
Next
Work down from whichever number is worst. Directory problems go to the directory table, duplicates go to resolving duplicate listings, and a thin profile goes to Profile completeness.