Monthly roundup

New featureImprovement

What's New at Synup — July 2026

July brought clearer portfolio reporting, faster location management, more efficient review workflows, and flexible special hours for teams managing many locations.

AI VisibilityListingsAnalyticsReviews
01
ImprovementAI Visibility

See AI visibility across every location

AI Visibility now gives teams an all-location view of how their portfolio appears in AI-generated answers.

Compare locations and competitors, follow visibility changes over time, and inspect prompt coverage and citations. When the reporting surfaces a gap, prioritized recommendations help teams decide what to address next.

Current Synup AEO all-location dashboard showing average AI visibility, coverage, monthly momentum, and portfolio trend.
Current Synup interface shown.
02
New featureAnalytics

Compare profile performance across your location portfolio

Profile Analytics expanded beyond individual-location reporting with a combined view across all locations.

Teams can review combined engagement metrics, compare publisher performance and reporting periods, and see where data is available. Exportable data and a location leaderboard make it easier to identify stronger performers and locations that may need attention.

Current Synup Profile Analytics all-location dashboard showing publisher status, profile views, and portfolio engagement metrics.
03
New featureListings

Import and update locations in bulk

Native Synup CSV workflows now support both creating locations and updating existing location data at scale.

Download a supported template, validate and preview the data, then run the import in the background while continuing other work. Progress remains visible, and downloadable error reports identify records that need correction. Existing location data can also be exported, updated, and re-uploaded through the Synup CSV workflow.

Current Synup Bulk Upload Locations modal with CSV upload requirements and downloadable templates.
04
ImprovementReviews

Reply to reviews in bulk and keep internal context attached

Teams can clear routine review backlogs in bulk while keeping reviews that need individual attention separate.

Bulk response workflows can prepare AI-generated drafts where appropriate and account for publisher-specific handling. For sensitive or nuanced cases, staff can add internal notes to an individual review so useful context stays with the conversation without becoming part of the public reply.

Current Synup Internal notes modal showing an empty staff-only note field inside the review workflow.
05
ImprovementListings

Set special hours for any date

Special hours can now be added for a custom calendar date instead of being limited to fixed holiday presets.

Customers can add a custom calendar date and configure exceptional hours or mark the business closed. This supports one-off closures, local events, seasonal schedules, and other non-standard dates, while final display and acceptance may vary by publisher.

Current Synup Special Hours editor showing an unsaved custom date with a Closed toggle and publisher scope.