If you have a low rating or your rating is less than perfect, don’t get discouraged. There are a lot of things you can do to increase Google ratings, and this guide will help you do just that.
Step 1: Figure out why you have a low rating
Has your customer service been poor? Do any of your employees come off as rude to customers? Have you received negative publicity? Try to analyze your negative reviews to figure out if any of these things are affecting your business’ reputation. Getting feedback from your customers is a great way to go about this if you’re not able to deduce this from reviews.
Step 2: Respond to customer reviews regularly
May it be angry reviews or positive ones, responding to your reviews on Google is a good practice. The reviewers get the idea that you’re making an effort when you respond to their reviews online, and others who read your responses get the impression that you care about your customers. If you don’t want to waste too much time typing out responses to the reviews, you can use these customizable review response templates to get the job done.
Step 3: Work on getting more great reviews
Reviews play a major role in your star rating, so it’s important to let your customers know that they can write you a review on Google. Use stickers that might help people give you a positive review on Google. People are more likely to leave a review if they know you respond to reviews your business receives . You can also use a product like Synup’s Review Generation Wizard to generate more positive reviews and increase your Google star rating.
(Picture credits: Blumenthals)
The most important thing to remember when you are working to increase your Google star rating is to be patient. Rome wasn’t built in a day and it takes time to build more awareness of your brand’s website. Keep working at it!