New this week: client archival, Developers workspace, SMS campaigns, PDF exports & more.See what shipped this week →

See what's new

Weekly update · Week 1

New featureImprovement

What's New at Synup — September 2026, Week 1

September adds reversible client archival, a new Developers workspace, centralized SMS sender management, and Profile Analytics PDF exports—plus smoother campaigns, connections, navigation, Social publishing, Reviews, and AEO reporting.

Agency OSPlatformReviewsListingsAnalyticsSocialAI Visibility

2 updates

More new features

03
New featureReviews

Manage SMS sender numbers in one place

Settings now provides one place to view and manage SMS sender numbers, location assignment, recurring credit cost, and registration status.

Review sender assignments, registration progress, and recurring credit requirements without opening individual campaigns.

WhereSettings → Phone numbers

04
New featureAnalytics

Export Profile Analytics as a PDF

Download a client-ready PDF from location-level Profile Analytics.

PDF export is now available alongside CSV export.

WhereListings → Profile Analytics → Export → PDF

Synup Profile Analytics with the Export menu open and PDF and CSV options visible.
Choose PDF from the Profile Analytics Export menu.

4 updates

Major improvements

05
ImprovementReviews

Cleaner, more reliable Review Campaign setup

Choose the outreach channel first and keep the remaining setup focused on that choice.

SMS-only campaigns no longer ask for irrelevant email configuration. Adding recipients now works more reliably across the available campaign setup options.

WhereReviews → Invite → Acquire New Reviews → Via Email/SMS

Synup Campaign Details with SMS selected, Email unselected, and no email sender or domain fields.
SMS-only setup keeps email-specific settings out of the campaign flow.
06
ImprovementListings

Clearer connection setup and recovery

Google, Facebook, and Apple connection surfaces now distinguish setup, renewal, and reconnection states more accurately.

Disconnected locations remain visible, with actions that better match the actual connection state.

WhereListings connections

07
ImprovementPlatform

Faster navigation that keeps your place

Dashboard approvals and reviews now open the exact item selected, duplicate counts lead to the correct location, and major tab selections persist in the URL.

Refreshing, using back or forward, and sharing a link now preserve more of the context you were viewing.

WhereDashboard and major workspace tabs

08
ImprovementSocial

More predictable Social scheduling and publishing

Schedule posts at the minute you need and get clearer publishing status throughout the workflow.

Publish Now clears an old schedule when editing a scheduled post, while retry and status feedback more accurately reflect completion.

WhereSocial

5 updates

More improvements

09
ImprovementAnalytics

Clearer Review Analytics

Empty reporting periods now explain missing data, with more useful context where review history is available.

WhereReviews → Analytics

Synup Review Analytics for all locations showing review KPIs, monthly review volume and rating, and sentiment trends.
Review KPIs, monthly trends, and sentiment are available in one analytics view.
10
ImprovementReviews

Edit published review replies

Supported replied reviews now show Edit Reply with the existing response ready to update.

WhereReviews

11
ImprovementReviews

More reliable review-source recovery

Empty and failed review sources are treated separately, and recoverable source failures can retry instead of remaining permanently failed-looking.

WhereReviews

12
ImprovementAgency OS

Cleaner client and location editing

Client editing supports fuller country, region, and validated phone details; location and custom-field interactions are more reliable.

WhereClients and Locations

13
ImprovementAI Visibility

Clearer, more actionable AEO reporting

Portfolio cards and trends provide clearer location scope, scoring and mover context, hover detail, and more direct paths to affected locations.

WhereAI Visibility

Synup AEO reporting for all locations showing AI visibility, momentum, coverage, and portfolio trends.
See portfolio-level AI visibility, momentum, coverage, and trends in one report.