How to Enable Google Business Chat
Google retired Business Profile chat in 2024. Here are the messaging channels to use instead.
Google no longer offers chat on Business Profiles. Google shut down the Business Profile chat and messaging feature on July 31, 2024, along with call history, so there is no longer a way to turn chat on from your profile. If you set it up in the past, it stopped working then too.
Messaging your customers is still worth doing, just through other channels. Here are the practical options now that Business Profile chat is gone:
- WhatsApp Business. A free app built for customer messaging, with a catalog, quick replies, and away messages.
- Text (SMS) from your business number. Customers already see your number on your profile, and many will text if you invite them to.
- Live chat on your website. A chat widget keeps conversations on a channel you own and control.
- Social DMs. Instagram and Facebook messaging reach customers where they already spend time.
Your Google Business Profile still drives calls, direction requests, and website clicks, so keep it complete and current. If you want help managing customer conversations and reviews across the places that still matter, see how Synup Social keeps you responsive across every location.
Put these steps on autopilot
Synup verifies, syncs, and monitors every listing your locations own, so nobody has to work the checklist by hand.